Subscription Import and Connection Guide

Create an account and sign in

Open the account creation page in the VPNSound user dashboard and enter the username and password you want to use. No email address required—just a username and password. You'll use your username to sign in, so check the spelling and save your account details in a trusted password manager. Don't reuse a password from another important service or share your password and subscription link in public forums.

After submitting the form, follow the page instructions to open the user dashboard. If you're taken back to the sign-in page, use the username and password you just saved. Once signed in, locate the “Account Overview,” “Plans,” and “Downloads” sections. Use the overview to check your plan and subscription, Plans to choose a service, and Downloads to get the client for your operating system. The dashboard is separate from this guide, so you can keep this page open in another tab for reference.

If you already have an account, simply sign in through the dashboard; there's no need to create another account for a second device. VPNSound supports unlimited devices at the same time, and you can import your subscription on each one. If you can't sign in, check your keyboard input, any spaces in your username, and the capitalization in your password. If your account has an existing order, don't create a new account and place another order just because you can't get in temporarily. Use the available support option in the dashboard to check the issue with your original account.

Choose a plan and review your order

After signing in, open Plans. Choose a billing option first, then select a data allowance. Monthly plans suit regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. If you upgrade mid-cycle, the price difference is converted into remaining days. Check the changes in the dashboard before proceeding.

If your usage varies, compare the data packages: ¥158/300GB, ¥358/1000GB, or ¥658/3000GB. Data packages last until used and never expire; unlike monthly subscriptions, their data doesn't reset. Consider your browsing, file transfers, and video streaming habits when choosing a billing option. Don't choose based on the plan name alone, and don't mistake a data package for a monthly plan with a recurring allowance.

Select a plan, then check its name, price, and billing option on the order page before paying through the method provided in the dashboard. Alipay, WeChat Pay, and USDT are supported. Follow the instructions on the checkout page. Once payment is complete, return to the user dashboard and check the order status and plan details in your account overview. A success message in your payment app alone doesn't confirm that your subscription is ready to use.

If your order still shows as processing, refresh its status and make sure you're signed in to the account used to place it before trying anything else. Once the plan is active, continue to the subscription step. This service offers a 60-day no-questions-asked refund; see the Terms of Service for the full policy. The account link in this guide is for creating an account. An active order is required to use a plan and its data.

Get your subscription from the user dashboard

Once your plan is active, open the account overview and find the Subscription or Import Subscription section. A subscription provides your client with the route configuration currently available to you. It's not an installer or a regular webpage to reopen in your browser. If the dashboard offers an import option for your client, use it. If you haven't installed a client yet, go to the next step and install one first, then return here to import your subscription.

To import manually, use the dashboard's copy subscription feature, then paste the link into the subscription or configuration manager in your client. Copy the entire link, including its protocol prefix, and don't paste any explanatory text into the address field. You may also need to save it and select Update or Download Configuration. Your routes will appear only after the client successfully loads the subscription.

Treat your subscription link like an account credential. It may contain personal information used to identify your subscription, so don't include it in public screenshots, public code repositories, or group chats. When contacting support, share the error message and the names of your operating system and client, and redact the full subscription link. Don't submit your subscription to an unfamiliar online conversion service. If you need a different format, first check whether the dashboard offers a suitable import option.

If the client can't update after you copy the link, first check that your plan is active, the link belongs to your current account, and your device can access the user dashboard. A failed subscription update is different from a failed connection to one route: for the former, check how the subscription was retrieved; for the latter, once the configuration is loaded, check the selected route and connection. You don't need to enter server details for individual routes manually.

Import the client on each platform

Sign in to the user dashboard, open Downloads, and choose the platform for your device. You can get clients for Windows, macOS, Android, and Linux after signing in; you don't need a purchased plan to download them. To use a subscription, check that your plan is active. The iOS download link is available while your plan is active. Get all client downloads from the user dashboard; this page doesn't provide direct installer links.

These steps are for clients that support subscription management. Usually, you'll need to install the client first, then start the import from the dashboard or paste the subscription into the client's configuration manager. If your system asks whether to open the client from the browser, confirm that it's the app you just installed. If no prompt appears, try manual import rather than clicking the same link repeatedly.

Windows: Manage configurations and enable the system proxy

Download the Windows client from the Downloads section, install it, and open it. When importing through the dashboard, your browser may ask whether to open an external app. Confirm, then check that the client has added a subscription configuration. For manual import, open “Configuration,” “Subscription,” or “Profiles,” choose the option to import from a link, paste the subscription, and save it. Then update the configuration. You should see a list of regions or routes, not just a subscription name with no loaded content.

Select the configuration you just imported, choose a route on the proxy or routes page, then enable the connection and system proxy. Choosing a route and enabling the system proxy are separate steps. If the proxy isn't enabled, your browser may still use its existing connection. If your client offers other traffic-routing modes, leave the default settings in place until you've completed the basic checks, then adjust them as needed. Changing several options at once makes issues harder to diagnose.

macOS: Configure the subscription and grant network permissions

Download the macOS client, follow the system instructions to install it, and open it. Find the link import option in the client's configuration manager, or return to the user dashboard and use the matching import option. Save the subscription and update the configuration. Confirm that the route list has loaded, then set this configuration as the active one. If the client still has an older configuration, make sure you don't select the wrong subscription.

When you connect, macOS may ask for permission to configure the network or grant related access. Check the app name before approving. Return to the client, select a route, and make sure the proxy or connection is enabled. If the menu bar icon shows that the client is running but the target site still doesn't work, check the system proxy status rather than relying on the icon alone. Don't run another proxy tool that tries to manage the same network settings.

Android: Update the subscription and allow the connection

Get the Android client from the Downloads section of the user dashboard. After installing it, open the Subscription, Configuration, or Profiles page. Add the subscription by link, save and update it, then choose a route from the configuration. You can also use the matching import option in the dashboard. After importing, check in the app that the configuration is enabled—a saved link doesn't mean you're connected.

When you start the connection, Android may ask you to authorize the VPN connection. Check the app name, then allow it and see whether the client shows a connected status. Switch to your browser to test it. If the connection drops when you switch apps or turn off the screen, check the system's background activity and battery settings for the client. Allow it to stay connected as needed, but don't change unrelated system settings during initial setup.

iOS: Get the download link and configure your subscription

Sign in to the user dashboard and, while your plan is active, open Downloads and follow the instructions to get the iOS client. Use the app specified in the dashboard rather than choosing one based on a similar name. After installing it, you can return to the dashboard and use the matching import option. To import manually, open the subscription or configuration page in the client, paste the subscription link, save and update it, then check that routes are available to select.

Choose a route and connect. If iOS asks to add a VPN configuration, check the app and follow the prompts to authorize it. Authorization alone doesn't mean the target app is using the route: check the client's connection status and test access. If you have other network tools installed, disconnect them first to avoid competing network configurations. If the download link isn't available, return to the overview to check that your plan is active and that you're signed in to the right account.

Linux is also supported. Sign in and check Downloads for the matching client and setup instructions. Traffic routing, protocols, and network modes vary across platforms. For your first setup, just import the subscription and establish a basic connection. For details on how these settings differ, see the technical reference on protocols and routes.

Connect and verify it works

After importing, choose a route for the region you need and connect. If you're unsure which one to use, start with the region required by your target service, then test it on your current network. Don't choose based only on how close a city is. Check route types and regional previews on the global routes page. Performance may vary depending on the time and your connection, so there's no need to start with a complex route setup.

First check that the client has enabled the current subscription, a route is selected, and the connection is on. On desktop, also check the system proxy; on mobile, make sure the system has granted connection permission. Then use a trusted exit IP lookup page to check the region. You can compare results before and after connecting, but with split-routing rules, the lookup page may use a different route. Interpret the result in light of your rules.

Next, open the website or app you actually want to use. Check that it loads, you can sign in, and the features you need are available. A successful browser test doesn't mean every app is using the connection. If only one app has a problem, fully close and reopen it, then check whether it has its own proxy settings or is excluded by the current rules. The target service's account requirements and regional policies can also affect access, so not every error points to a route issue.

If you can't connect, check in this order: has the subscription updated successfully → is the plan active → is a route selected → is the system proxy or network permission enabled → do the rules cover the target app? Change only one thing at a time—for example, keep the client settings and change the route, or keep the route and switch networks. That makes it easier to pinpoint the difference. Don't reinstall the client, rebuild the configuration, and change system DNS all at once while troubleshooting.

If the problem persists, note your operating system and client, the selected region, what you were doing, and the full error message, then submit a ticket through the user dashboard. Redact your account password, subscription link, and payment details in screenshots. For more on packet loss, congestion, DNS, and route topology, continue troubleshooting in the technical reference. This guide ends once you've confirmed the target app works.